Bound the process
Agree the start, finish, customer requirement, operating context, and audit questions.
COMMERCIAL SERVICES / CONSULTING + OPERATIONS
See the friction your dashboards leave out.
A process can meet its average target while people absorb delays, workarounds, and rework. We examine the path of the work and the evidence behind the reported performance.
FORCommercial Services
CAPABILITYConsulting + Operations
ENGAGEMENTProject based / scoped to your brief
01 / WHAT THE PRODUCT DELIVERS
Operations + Process Efficiency Audit
Identify operational constraints and improvement priorities.
- 01
A process boundary and observation plan
- 02
An evidence-based friction and risk register
- 03
A prioritized improvement opportunity map
- 04
An executive findings and next-test report
02 / THE WORKING METHODBuilt to create
Built to create
a useful change.
A workaround register captures the invisible effort keeping performance afloat, making resilience risks visible alongside obvious bottlenecks.
Follow the work
Observe activity and handoffs, compare records with actual practice, and identify where waiting, variation, or failure demand appears.
Rank the constraints
Separate findings from hypotheses and propose the next tests or improvement actions by impact, effort, and confidence.
03 / SCOPE BEFORE PRICEThree levels.
Three levels.
One clearly defined brief.
The rate-card scope factors are shown below. Client complexity is applied separately.
Focused scope
One audit project examining one bounded process at one location or within one team.
Expanded scope
One audit project across linked processes or departments with a broader observation and data review plan.
Complex scope
One audit project spanning several sites, shifts, or systems with a coordinated findings and governance structure.
04 / TUNE THE BRIEFSee how the scope
See how the scope
changes the investment.
A planning range using the same rate card as the full DOC N.I.L. calculator.
05 / THE ACCEPTANCE GATEKnow what good
Know what good
looks like.
Assess baseline confidence, findings supported by evidence, and the priority actions accepted by process owners.
ILLUSTRATIVE APPLICATION / NOT A CLIENT RESULT
Illustrative engagement
A customer onboarding audit traces avoidable rework between sales approval, document collection, and service activation.
06 / PRICE GUARDSProtect the scope.
Protect the scope.
Protect the result.
Outside this product unless agreed.
- Statutory audit or regulatory certification
- Full improvement implementation
- Savings claims unsupported by an agreed baseline
No hidden expansion.
The proposal confirms quantities, review rounds, locations, versions, and the service period. Additional work receives a written change scope before it starts.
8% G&A is additional. Third-party costs and applicable tax are confirmed separately. Estimates are planning ranges, not a booking or a guarantee of results.
Before we begin.
How is this different from Lean Six Sigma consulting?
An audit diagnoses and prioritizes. A DMAIC engagement takes an agreed problem through measurement, analysis, improvement, and control.
Do you need perfect data?
No. The review records data gaps and confidence levels so a weak baseline is not mistaken for a firm conclusion.
07 / CONNECTED PRODUCTS
Build the next part.
Separate products. Connected when the brief calls for them.
GOOD WORK STARTS WITH A CLEAR BRIEFDefine the next move.